FAQ - Nuvoya Concierge

Frequently Asked Questions

Everything you need to know about Nuvoya, our personalized itineraries, and Concierge services.

What is Nuvoya?

Nuvoya is an AI-powered travel concierge that creates personalized itineraries based on your destination, travel style, interests, and preferences. Whether you choose an AI itinerary or our Concierge service, every recommendation is thoughtfully curated to make travel effortless.

How does the AI itinerary work?

Simply tell us where you're traveling and your preferences. Nuvoya builds a personalized itinerary with recommended hotels, restaurants, attractions, and experiences, all organized into an easy-to-follow travel plan.

Can I customize my itinerary?

Yes. You can regenerate activities, swap recommendations, and refine your itinerary to better match your travel style before your trip.

What's included in Concierge?

Concierge includes everything in a personalized itinerary plus hands-on planning support. Our team manages accommodations, restaurant reservations, ticketing, transportation, experiences, and trip logistics to create a seamless travel experience from start to finish.

Do you handle bookings and reservations?

Yes. Through our Concierge service, Nuvoya can arrange hotel bookings, restaurant reservations, transportation, tickets, and curated experiences so every detail is taken care of before you travel.

Can Nuvoya plan trips for couples, families, or groups?

Absolutely. Whether you're traveling solo, as a couple, with family, or as a group, every itinerary is tailored to your travelers, interests, and travel style.

How long does it take to receive my itinerary?

AI itineraries are generated in minutes. Concierge planning timelines vary depending on the complexity of your trip, and our team will provide an estimated timeline after reviewing your request.

What destinations do you support?

Nuvoya currently offers curated itineraries for a growing collection of destinations, with new cities and countries added regularly.

What is your refund policy?

Because our itineraries and Concierge services are personalized, refunds are handled according to our Terms of Service. If you have questions about an order, please contact our team.

How can I contact Nuvoya?

You can reach us anytime through our Contact page. Whether you have a question, need support, or are interested in Concierge services, we're happy to help.

Frequently Asked Questions

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